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Autoway - FAQs
Cancellation Policy
  • Full refund 1 week prior for all car categories except CB, CBB, F, L, Lp / L+, and E.
  • Full refund 2 weeks prior for car categories: CB, CBB, F, L, Lp / L+, and E.
  • Flexible cancellation for health issues.

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Cancellation policy overview

When it comes to canceling your AUTOWAY booking, our policy varies by timing and car category. For most vehicles, if you cancel 1 week prior to your booking, you are eligible for a full refund, except for categories CB, CBB, F, L, Lp / L+, and E.

Detailed cancellation terms

For the specific car categories CB, CBB, F, L, Lp / L+, and E, a full refund is available if you cancel 2 weeks prior to your booking. This ensures that you have ample time to adjust your plans without incurring extra costs.

Flexibility for health issues

If your cancellation is due to health issues, please inform us as soon as possible. We understand unexpected situations and are always flexible to accommodate your needs.

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