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FAQs for Rental Policy

In order to rent a car from Autoway you must be at least 23 years old, and for bigger vehicle categories you must be over 25. See our rental terms for details.

We provide pickup and drop-off at their airport desks of Crete, but also off-airport pickup. In addition, you could choose the most convenient location to your hotel. Chania airport and Heraklion airport is the most common locations people use.

When choosing a rental car in Crete, it is important to consider your travel needs, and determine the appropriate size vehicle you would need to accommodate your party during your trip. If you plan on spending the majority of your time North of Crete, a compact or medium sized vehicle may be most appropriate. If your trip is a family vacation and luggage capacity is a concern, consider renting a 7 seater or a van.

Yes! Just fill in the drivers’ information and make sure that he has a valid Passport or ID and a valid Drivers’ License. Keep in mind that we require a deposit to confirm your booking.

Ask around! But be careful of offers that seem too “good to be true” or too low. Read the details of every company’s contract. What do the reviews say about them? Are they providing the service you want in case of emergency? Are they your ideal travel partner?

Consider what time of year are you planning on visiting Crete:

Low Season starts from October until June. High Season is June till September.

1) You should look for a reputable company.
2) Make sure your luggage and passengers can fit comfortably within the cars available space.
3) Don’t forget that the AC draws power from the engine. In the heat of our island, it is important to choose a car powerful enough for your needs. That ensures your comfort in driving.
4) Read the details and conditions!

Don’t worry, Autoway is here to help!
Send us an e-mail at info@autoway.gr or call us at [00302831054105] 8AM-9:30PM local time as soon as possible so we can adjust your rental period accordingly. Your deposit becomes a Discount Coupon redeemable for up to 1 year. Administrative fees included in the deposit are not refundable. Contact us for further information on the topic.

1. Airports. We have pick-up and drop-off locations at both Airports (Chania and Heraklion), both in walking distance of the airport entrances.
2. Ports. We have pick-up and drop-off locations at Chania and Heraklion main ports.
3. Hotels and Villas. The distances between hotels and villas can be great. By communicating with our lovely team, we can arrange a car delivered to your location. Just send us an e-mail at info@autoway.gr or call us at [ 00302831054105 ] 8AM-9:30PM local time to answer all your Q’s! Delivery fees may be applied.

Autoway is a family-owned company, thus we always try our best to keep up with the confirmation e-mails. Keep in mind that banking systems can take up to 5 business days until the transfer has been completed. We will get back to you as soon as we receive your deposit.
If you encounter any problems with our Deposit confirmation just send us an e-mail at info@autoway.gr or call us at [00302831054105] 8AM-9:30PM local time so we can answer all your Q’s!

The Voucher is your Booking Confirmation where all the relative info about your reservation is presented which we send you via e-mail.

We will send you your voucher as an e-mail as soon as you fill in the information required in our form. Make sure to complete the deposit stated in the Quote you received for the Voucher to be valid.

Autoway’s policy offers unlimited kilometers (or miles) per day. Just make sure to spend time having fun on our beautiful island rather than driving all day!
Do I have to pay for toll roads?
Crete does not yet have toll roads. (I know, it’s awesome!)

Yes! Whether you have plans to stop in a town or explore what’s beyond, it’s easy to book a long-term rental with Autoway. Enter your trip dates and pick-up/drop-off locations and we’ll help you find affordable long-term car-rental prices.

We accept Visa, Mastercard and American Express for online payments. Please note at the time of pick up the local supplier will NOT require a security deposit to be left for the vehicle most of the times. Everything will go according to the agreed-upon deal you made through e-mails.

Collision Damage Waiver/Loss Damage Waiver with excess limits the customers financial responsibility for loss or damage of the vehicle to the following amounts, so long as it is not caused by driver/renter negligence, or part of insurance exclusions.

An international drivers license is required in several European countries and is strongly recommended if you are planning to travel to a country where English is not the dominant language.

International Driving Permits are Required in the Greece also for US Licensed Drivers.

The most popular rental categories in Crete are Medium – C (VW POLO) to Family cars – S (VW GOLF) or bigger SUVs like SKODA Karoq. If you’re planning to stay mainly in one town, a smaller Economy car would also do the trick! Browse our bigger-sized options if you’re looking for a premium experience.

We’ve got you covered!
We always ask in advance your flight numbers so we can calculate the time of your landing. Depending on time lost due to the delay, our lovely staff will reach out and notify you should there be any change regarding the pick-up place or time.

The Deposit is an amount of money paid by travelers to confirm their intent of renting a car. At Autoway, our reputation and trust are of utmost importance. We strive to add positive value to as many fellow travelers as possible, but to do that we require a Confirmation Deposit beforehand to make sure that we can schedule one of our Autoway cars just for you.

Yes! It depends on the availability of the vehicle. Contact us to extend your booking at info@autoway.gr or [00302831054105] 8AM-9:30PM local time. Extra charges may apply.

We accept cash and all the mainstream credit or debit cards.

We strive to provide the exact vehicle that you request.
We work with car classes/categories which means that even if the specific car selected is not available, we will provide you with a similar sized one.

Full Coverage includes any costs but (except):

Tires, Damage underneath the car, Off-road driving, Car keys. Driver’s Risk still applies and is the most you’d have to pay towards repairing or replacing the car if it got damaged caused by the renter or stolen.

When the contract is finalized and signed by both parties, a copy will be given to you which clearly states all the transaction info. If you want an invoice, request one beforehand.

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