Rental Policy

Terms & Conditions

Free delivery and collection to/from airports Heraklion and Chania or harbors Heraklion, Chania, and Rethymnon (same only, charges apply if different location).

Third party insurance (personal injury: 1.300.000 Euro, material damage: 1.300.000 Euro, upon request also unlimited).

Insurance for wheels, tires, and damages under the car. WUG Insurance.

Theft and Fire Insurance.

Passenger insurance (amount of cover: 18.000 Euro).

Unlimited kilometers.

Child safety seats are available upon request.

Zero Excess in Full Insurance. No credit card needed. Excess in normal insurance may apply.

All local taxes included (24% VAT).

24 hour road service.

Road map of Crete

No Security Deposit.

Additional Information:

Renter’s/driver’s age: at least 23 years of age for A, C categories (4+ years of a valid license), 25 years of age for the rest.

Driver’s license: valid for at least 4 years.

Driver: ONLY registered customers listed in the contract can drive the vehicle.

Gasoline: on the traveler’s account (Policy is: Fair Fuel).

It is NOT allowed to leave Crete or to ship the hired car without written permission of AUTOWAY.

In case of loss of the key, the client is charged with it’s total cost and the delivery fee of the second key to his location.

Off-road (off-asphalt), there is no insurance coverage; therefore, any damages to the vehicle or extra costs regarding you and the vehicle will be covered by the renter.

Balos Beach is off-limits and violates our terms of car usage. There is no assistant, and any damages are covered by the renter.
Balos Beach has a penalty of 200 euros.

The vehicles may or may not be tracked via GPS trackers.

Cancelation Policy for Partial Prepayment:

At 72 Hours Prior Pick-Up-Time:
The Pre-Payment, equal to 20% of the rental total price, is held for 18 months for future use. This applies to Car Categories: A, C, D, S, K, K1, and M1.

At 1 Week Prior Pick-Up-Time:
The Pre-Payment, equal to 20% of the rental total price, is held for 18 months for future use. This applies to Car Categories: CB, CBB, F, L, Lp / L+, M, K2 and E

Cancelation Policy for Full Prepayment:

At 72 Hours Prior Pick-Up-Time:
The 80% of the rental price is returned to the Client, refunded and the Pre-Payment, equal to 20% of the rental total price, is held for 18 months for future use. This applies to Car Categories: A, C, D, S, K, K1, and M1.

At 1 Week Prior Pick-Up-Time:

The 80% of the rental price is returned to the Client, refunded and the Pre-Payment, equal to 20% of the rental total price, is held for 18 months for future use. This applies to Car Categories: CB, CBB, F, L, Lp / L+, M, K2 and E

In case of Now Show there is no refund.

The renter is liable for any tickets and traffic fines imposed during the rental period.

Insurance does NOT cover damages to the interior of the car!

To ensure insurance coverage during your rental period, you must immediately inform our office via phone or email at the time of any incident, cease operating the vehicle, and await further instructions; failure to report the incident promptly will result in the forfeiture of all insurance benefits.