Why Haven’t I Received Confirmation of My Booking?
- Confirmation emails are sent promptly, but bank transfers can take up to five business days.
- Check your spam or junk folder if you haven’t received an email.
- Contact AUTOWAY for immediate assistance via email or phone.
- Book your car rental now with AUTOWAY!
Start exploring Crete today with AUTOWAY!
Understanding Booking Confirmations
At AUTOWAY, we strive to provide fast and reliable service to every customer. Once you complete your booking, a confirmation email is sent promptly. However, in some cases, delays may occur due to payment processing times or technical issues. If you haven’t received your confirmation yet, don’t worry—there are a few reasons why this may happen and simple steps to resolve it.
Bank Transfers Take Time
If you chose to pay via bank transfer, please note that these transactions can take up to five business days to process. Your booking confirmation will be sent as soon as we receive the deposit. If your payment was recently made, we kindly ask for your patience while the transaction is being completed.
Check Your Spam or Junk Folder
Emails sometimes get filtered into spam or junk folders, especially if it’s your first time booking with AUTOWAY. Be sure to check these folders and mark our email as “not spam” to ensure future messages reach your inbox.
Entered the Wrong Email?
A small typo in your email address can prevent you from receiving your confirmation. If you suspect this might be the case, please reach out to our team so we can verify your details and resend your confirmation.
Need Assistance? We’re Here to Help!
If your confirmation hasn’t arrived within a reasonable timeframe, don’t hesitate to contact us. Our friendly team is always available to assist you.
📧 Email us: info@autoway.gr
📞 Call us: 00302831054105 (8:00 a.m.–9:30 p.m. local time)
We’re happy to assist you in confirming your booking and ensuring a smooth car rental experience!